During the first appointment we aim to develop an understanding of:

● What is troubling you at present

● How these difficulties have occurred

● What you want to gain from seeking care

You will be asked about your current symptoms and experiences, life history, and prior treatment. We will clarify your current diagnosis so that you can work towards a better understanding of why you feel the way you do, and how you might manage things more effectively. Sometimes this initial assessment may take more than one session. It is a collaborative process to understand what treatment will work best.

If you wish to claim a medicare rebate, please email us or upload your referral to our Patient Portal prior to your appointment and ensure you have your medicare details.

Additionally, please bring any previous medical reports or letters, that you think might be useful for the doctor to read.

Everyone is different, it will depend on your presenting problems and the treatment plan you devise with your doctor. Some people may only need a few sessions and appropriate medication, whereas others may have a wider array of issues and will need on-going care over time.

The deposit goes towards the payment of the initial consultation and is completely refundable if you wish to change or cancel your appointment up until two weeks before your appointment. In case of non-attendance or cancellation less than two weeks from day of consultation the deposit will be forfeited as the clinic may be unable to reallocate the time slot to another patient.

We regret that this is necessary, to reduce the likelihood of people booking a consultation and failing to turn up on the day. Such instances prevent others from accessing the limited appointments available.

We can take EFTPOS, Credit card (Visa, Mastercard & AmEx), a 2% surcharge will apply to all transactions made with credit or debit cards.

EFT to:
RECOOP PTY LTD
BsB: 032257
Acc No. : 501229
(Please send us a screenshot of the receipt once it has been done)

Medicare rebate has not been updated for many years which pushed up the gap payment to cover the practice costs, including employing staffs and other outgoings such as rent, electricity, insurance etc. In order to keep providing an excellent service, it is not possible for a practice to meet our running costs each year without increasing our fees.

To cancel an appointment, we require a minimum of two weeks' advance notice. If it's less than two weeks, the deposit will be non-refundable. All cancellations will incur a 2% processing fee to cover the administrative costs associated with processing the refund.

It is your responsibility to organise follow-up appointments and ensure that your scripts do not run out before the next appointment.