The goal of SIAC is to deliver an excellent quality healthcare to all of our patients. When an appointment is scheduled for you, that time has been set aside for you and when it is missed, that time cannot be used to treat other patients.

Please respect our doctor’s time and give us adequate notice so that we are able to reallocate that time to other patients. In case of non-attendance or cancellation less than two weeks from the day of consultation, the deposit will be forfeited as the clinic may be unable to reallocate the time slot to another patient. Refunds for cancellations will incur a 2% processing fee to cover the costs associated with processing the refund.

Please be advised that refunds cannot be issued post-service provision, specifically after the consultation has been conducted.

At the time of booking, a 50% deposit is required to secure your appointment (for both Initial & Follow up appointments), this deposit will be used towards your appointment.

For Telehealth consultation, a full consultation fee is required to secure your appointment. The payment is fully refundable if you cancel or reschedule your appointment with at least 2 weeks' notice; otherwise, the 50% deposit will be forfeited

All initial patients are required to bring a referral letter from their GP or from a Medical Specialist at their first appointment in order to be eligible for a Medicare rebate.

Referrals from a GP and from a Specialist must be renewed every 12 months and 3 months, respectively; before they lapse

Patients who have a late cancellations or no-show records will be required to prepay their consultation fee in full for all upcoming appointments thereafter

SIAC wish to provide a memorable experience for all patients when visiting the centre or Telehealth from home by reducing wait times. As such, we implement a late arrival policy to ensure patients are on time receive their full allocation of time.

If patients arrive less than 15 minutes late, their appointment will be shortened to the remaining time and charged in full. If patients arrive more than 15 minutes late, the patient will not be seen due to time constraints. The appointment will be considered as “no-show” and the associated fee will be charged.

We recommend you getting ready or arrive at the clinic 10 minutes prior to your appointment.

To avoid disruption, phone calls from patients will not be put through to the doctors whilst they are seeing other patients.

Please understand that your doctor could not remember everyone’s case without reviewing your file, therefore all enquiries about medication, symptoms, prescriptions, medical reports, medical certificate, application forms will not be
responded to by our doctors via phone or email. Patients are required to book an appointment to discuss these issues. Please contact us on 9870 0252 or email to info@myadhdcentre.com.au

Please note that we are not a crisis management service. In case of emergency, please ring 000 or go to the Emergency Department at your local hospital or Mental Health Access Line 1800 011 511

We ask that you treat our reception team and clinical staff with mutual courtesy and respect. We have a zero-tolerance policy to any abusive, aggressive and threatening behaviour towards our staff. If violated, we reserve the right to terminate a phone call, ask the patient to leave or call the police.

What does Myadhdcentre do with your personal information?

In addition to any purpose notified to you at the time of collection, Myadhdcentre uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

• providing our services to you;
• providing services that are provided by our third-party partners (Electronic Script);
• our internal management, analytics and tracking needs;
• keeping your account updated, including a record of services you previously purchased;
• our marketing activities, including marketing activities relating to Myadhdcentre services that are provided by the office team such as offering an early appointment and etc;
• responding to any inquiries or comments that you submit to us;
• improving our business services or customer experience;
• assessing, processing and managing your applications for Myadhdcentre services or services offered by us;
• any other purpose you have consented to; and
• any use which is required or authorised by law.

At SIAC, we prioritize the safety and well-being of our patients, and as such, our doctors do not provide out-of-session prescriptions.

Providing prescriptions outside of medical consultation can be unsafe and may not be appropriate for a patient's specific medical condition or other medications they are taking. By seeing patients in person and evaluating their medical condition, our doctors are better able to determine the most appropriate medication and dosage, ensuring that our patients receive the most effective treatment possible. Additionally, providing out-of-session prescriptions can lead to ethical and legal issues, potentially putting both the patient and the doctor at risk.

We encourage our patients to schedule an appointment with their doctor to discuss their needs and receive a prescription if necessary.

Our psychiatrists do not give authority to general practitioners to prescribe Schedule 8 medications. Schedule 8 medications are controlled substances, and their prescription is strictly regulated by state and federal laws. Our psychiatrists are specially trained to prescribe and manage these medications, and they are best equipped to assess patients' needs and ensure their safe use.

Additionally, prescribing Schedule 8 medications requires close monitoring and regular follow-up visits with the prescribing psychiatrist. If you are receiving treatment with Schedule 8 medications, we advise that you schedule appointments with your psychiatrist at least once every six months to ensure proper monitoring of your medication use and management of any potential side effects. We appreciate your understanding of this policy, which is in place to ensure the safety and wellbeing of our patients. If you have any questions or concerns, please do not hesitate to contact our office.